Dispute Resolution Policy – – It is the policy of Community Y Panthers Basketball Program that, in the event of a dispute (e.g., between a parent and a coach), the matter be treated according to our “24-72 hour rule”. This rule dictates that, provided the incident is not an emergency, the complainant wait 24 hours before making their case. The communication should be made directly to the Manager of Child and Youth Programs at the YMCA of Greater Halifax/ Dartmouth, either in writing or verbally. Once the message has been received, the Manager of Child and Youth Programs will review the communication and respond to the person who initiated it with a decision, clarification, or request for more information. This response will be made within 72 hours. In the event of an unresolved disagreement between the Program and a player and/or parent, the Program reserves the right to refund the player’s fee and rescind their membership.
The YMCA Community Y Panthers Basketball Program will do everything possible to resolve the issue.